Returns and Cancellations
- What is your refund policy?
- The software.com store by Digital River offers a 30-day refund policy - no questions asked.
Still more questions? Back to Main Help Page
- How do I cancel my order?
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Orders placed by credit card may only be cancelled the day they were placed. If you need to cancel your credit card order please click here.
Please note that your order is processed in the most efficient manner possible and may not be able to be cancelled.
Still more questions? Back to Main Help Page
- How do I request a refund?
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To request a refund for digital products, you must look up your order and then use the request a refund option to submit your request.
You will then be e-mailed a Letter of Destruction. You must accept the terms of the Letter of Destruction in order to receive your refund.
Still more questions? Back to Main Help Page
- When will the credit appear on my card?
- Your refund credit will appear on your card within 5 - 7 business days of us receiving your completed letter of destruction.
Still more questions? Back to Main Help Page
